ABOUT US

ABOUT US

Offering a full range of business IT services

Craig formed 1-Fix as a garage based start-up in 2002. Sarah joined as employee number 2 in 2003, and in 2008 the limited company was incorporated.


Craig says, “My passion for gadgets, computers & technology drove me to set up a business that allows me to guide company owners and leaders to use technology to develop their businesses.” 


Now, 1-Fix is an award-winning Business IT support provider, working with clients in a wide range of sectors across the UK. We have grown dramatically thanks to our fantastic customer service and comprehensive, great-value solutions. We put our clients first, even working over the weekend to ensure that their systems remain safe, secure, efficient and compliant.

Meet the Team
1-Fix - Winner of Thames Valley Chamber of Commerce's Workplace Health & Wellbeing Award 2023

THE TEAM

Company Founders

Craig Atkins

Craig Atkins

Managing Director

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    Craig is the driving force behind 1-Fix and he looks after our new business sales, company strategy, and vision & values, as well as managing the day to day running of the company.

Sarah Atkins

Sarah Atkins

Director

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    Sarah is mainly home office based and is head of the 1-fix accounts including dealing with the tax man, which she does with a smile!

Management Team

Our management team are here to ensure the business and client IT runs smoothly by ensuring our help-desk, technical skills and client management is award winning.

Tom Shutts

Tom Shutts

Technical Manager

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    Tom has been a member of our team since September 2012.


    Tom looks after the technical side of the company, ensuring both our client’s and our internal IT runs smoothly. Tom manages the products we supply, sets out technical strategy, and works with Lee to ensure our client reviews are outstanding.

Lee Dugdale

Lee Dugdale

Client Manager

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    Lee started with us in February 2014, her main role is looking after our clients via amazing account management and development. Her days are varied and includes all non technical parts of the business.

Bonnie Simester

Bonnie Simester

Operations Manager

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    Bonnie joined the team in July 2020 to run the support desk as our operations manager, and helps us deliver an amazing service for our clients and she also has the unenviable task of keeping our technicians happy.

Technical Team

Our technicians are the face of the business, and are the people responsible for keeping your IT working.



Ben Taylor

Ben Taylor

IT Technician

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    Ben Taylor joined the team in August 2016 to help assist with our growing tech support workload. Like our other technicians, Ben is both office based and an on-site technician. He’s our documentation wizard, and is helping to improve IT processes and documentation for ourselves and our clients.

Ben Somner

Ben Somner

IT Technician

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    Ben joined the team in September 2018 as an IT Apprentice and completed his City & Guilds Infrastructure Technician (Level 3) qualification in October 2020. Outside of work Ben has his own home studio where he produces his own music.

Callum Hurst

Callum Hurst

IT Technician

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    Callum joined us in September 2019 as a IT Apprentice and completed his City & Guilds Infrastructure Technician (Level 3) qualification in March 2021. Callum is an accomplished motocross rider and active member of the AMCA. He spends most weekends traveling the country attending motocross events.

Grant Davis

Grant Davis

IT Technician

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    Grant joined us during the COVID pandemic in June 2021 as a 2nd line tech engineer. His main interests include Virtual Reality, and outside of work he can be found watching the latest Sci-Fi movies. 

Krishan

Krishan Mohanadas

IT Technician

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    Krishan joined the 1-Fix team in August 2022 as the first of our Sri Lanka team who will help us deliver excellent round-the-clock service to our clients with offices in the APAC region. Krishan loves gaming, so when he's not working he's likely glued to his computer, much to the dismay of his partner!

A man wearing a hoodie that says 1fix on it

Thomas Berry

IT Technician

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    Tom joined us in November 2023 as an IT Apprentice. He is a keen gym-goer, and spends his weekends walking his dogs and building his dream PC setup.

Marketing & Admin Team

Our amazing marketing team who get our name out to the world!



Jess Dugdale

Jess Dugdale

Head of Marketing

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    Jess joined 1-Fix in February 2021 and is responsible for all of our events, social media and other marketing efforts. Recently, we appointed Jess as our Sustainability Champion! She is a keen baker and has already wowed the team with her amazing cookies and brownies!

Jess Dugdale

Jo Mason

Administration Manager

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    Jo joined 1-Fix in June 2023 and looks after all of our accounts and admin processes. Having spent much of her working life so far in the charity sector, Jo has been convinced by Craig to come to the dark side! 

Sup-Paw-T Team

Meet the beloved furry companions of our 1-Fix Limited Team! From enjoying long dog walks on our lunch break to cosying up to our colleagues in the office, our Sup-paw-t Team plays a vital role when it comes to our team’s wellbeing. Check them out below…



A close up of a cat with yellow eyes
A black cat with yellow eyes is standing on a carpeted floor.
A calico cat is sitting on the floor next to a door.
A black and brown dog is sitting in front of a blue couch
A small dog is standing in the grass and smiling at the camera.
A small dog wearing a harness and bandana is standing on a rocky beach.
Three small dogs are sitting on a rug in a living room.
A small brown dog looking up at the camera
A white dog is standing on the steps of a building with a sign that says your own safety keep off the steps
A black cat with green eyes is sitting on a chair
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OUR CLIENTS

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