Browse our frequently asked questions

We make it as easy as possible to come on board. The first thing to do is call us so we can understand your requirements, at which point we may wish to come and take a look at what equipment you have and understand the issues you’re having. Once you’re happy with our proposal, we’ll guide you on how to give notice to your current supplier and manage the transition of services to us.

If you’re out of contract or not under support with anyone, then now is a great time to talk!

If you’re in a contract, you should give us a call when you’re 2 -3 months away from your expiry date. This allows us to meet, propose the right options for you, gives you time to give notice and allows for a proper hand-over to occur.

It’s really straightforward - and much less painful that you might think!

We have a standard handover questionnaire that we send over which you can complete if you have the information, or pass to your existing provider. We will coordinate a date to start our onboarding process, which starts with us deploying the key tools we need to be able to support you. Typically this is a week before your existing support expires. Then, when it’s your old supplier’s last day, we’ll remove their access to the systems and network and take on the support from there.

We also have a fabulous team that will manage things like your Microsoft 365 billing transfer to ensure it’s seamless.

It is good to think through the following points before we meet so you can discuss them with us, as they will help us guide you on to the best path for support:

• What issues do I have with my current provider?
• What plans do I have for my business growth over the next 3 years?
• Are there any recurring problems that crop up with the current IT?
• Is there a set budget for support or projects that we should be aware of?

For projects and one-off work, we price these as ‘Time and Materials’ projects based on a day rate (£750 + VAT) or hourly rate (£100 + VAT), depending on the requirements.

For ongoing support, we have a choice of packages which are all billed on a per-user per-month basis.

For Microsoft licensing and Azure, we charge the identical pricing to buying directly from Microsoft themselves.

Absolutely!

Our three support plans are all set on a per-user per-month basis, and the top plan - IT Complete - includes unlimited on-site and helpdesk time, so it’s truly a 100% fixed price offering.

Currently £100 + VAT per hour or £750 + VAT per day for work undertaken in-hours Mon-Fri.

We want you to be satisfied. In fact, more than that, we want you to be ecstatic with our service! To ensure that we live up to this, we offer a truly unique guarantee:

If you’re not completely happy with our support at the end of month 3, we will refund your entire support costs to that point and allow you to break out of the agreement

This enables you to try our support with absolutely no risk to you.

The only things we ask from you is that you’ve raised concerns with us ahead of the 3-month window, so we can address them, and that you give us at least 30 days’ notice of your intention to cancel.

Typically, for a switch-over support process where we’re taking over from an existing supplier, we would need around 7 days to coordinate with yourselves & the existing supplier to gather up everything we need to take over the support with confidence.

If you don’t currently have support, we can get started almost immediately - our team will push the most crucial tools (security and our remote access tools) out to your machines early in the onboarding process, and we can then remotely deploy many of the other items we need to be able to manage your IT.

We have a number of accounts with large IT distributors, and also with some niche specialist distributors. Most of these firms can supply us with equipment on a next-day basis, so we can react quickly to client requirements.

Anywhere! Although we’re very strongly rooted in the Thames Valley with lots of clients around Reading, Wokingham, Newbury, Basingstoke, Camberley and Farnborough, we can and do deliver services to companies based all over the UK and abroad. 99% of our work is remotely delivered, so location is less of an issue nowadays than it was 10 years ago.

Yes, we can. We have a number of clients with offices spread around the UK, and a few of our clients have international offices. We currently support clients with offices in countries including Australia, Hong Kong, Singapore, Dubai, Qatar and most of Europe.

We’ll happily come to you for anything you need, but you’re also welcome to come to us. We have a workshop in our Finchampstead office that can deal with hardware issues, and a spacious meeting room for face to face catch-ups if you prefer to visit us!

We specialise in migrating:

• E-mails, calendars, contacts & tasks into Microsoft 365 from any other platform (Google Workspace, on-premises Exchange, POP, IMAP, etc.)
• Documents into Sharepoint / Onedrive from traditional on-premises file servers
• Documents into Sharepoint / Onedrive from other cloud providers such as Dropbox, Box, Sharefile, etc.
• Servers & workloads from on-premises into public cloud - specifically Microsoft Azure
• Servers & workloads from on-premises into private clouds that are custom built & hosted to the end-user requirements.

That’s a tricky one to answer as it depends on a huge number of variables. For something like an e-mail migration into Microsoft 365, the factors that will determine the time to migrate are:

• Number of e-mail addresses to migrate
• Size of current mailboxes (number of e-mails in them)
• Speed of connectivity from the office/current server

For example, a typical migration of 30 mailboxes from an in-house server, would need around 2 weeks including the planning stage.

Yes, we do. You can find out more here.

For media enquries, please use our contact form.