Fixed Price IT Support
Tailor our award winning, fully managed IT solutions to your business requirements.
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Add the IT Skills and capacity your business needs...
If you have an in-house IT team but need extra support, you've found the right partner! We work with companies across the UK to augment and boost their in-house IT teams, delivering an array of complimentary services such as:
✓
Holiday or key-man cover
✓ Cloud migration or project planning
✓ 2nd & 3rd line helpdesk support
✓ Server management
✓ Backup & disaster recovery planning
✓ Cyber security advice
Whats Included?
Daily Health Check
Each morning, we automatically check:
- That your nightly backup is complete
- That your anti-virus system is up to date
- That your systems have enough free disk space
- Your hard disk and memory health
If anything fails, we’re alerted and we get it fixed – often before you know there’s been a problem.
This is a business-grade antivirus system, which is centrally monitored by our staff. If a machine gets a virus, we’ll be alerted and can get it cleaned up quickly. By using cloud-based technology, our system ensures your computer's virus system is never outdated so you are always protected against the latest emerging threats.
Coverage For All Devices
We support all of the workstations, laptops and servers in your company. We’ll also help you with mobile phones and tablets connecting to company resources. Not only that, we also cover the infrastructure around them – such as routers, network switches, software applications and your wireless network. This enables you to call us knowing all your computer-related problems will be covered.
24/7 Monitoring
In addition to the morning ‘Daily Check’, we monitor your servers and workstations on a 24/7 basis, meaning we get near instant alerts if crucial services fail on your server or if problems arise on your workstations. If an issue does arise, our team is notified and can respond quickly to get you back up and running.
Performance Reports
To keep you informed, we send you weekly reports on the health of your network and systems. These reports illustrate any issues that may have arisen during the week, and show you when they were resolved.
Remote & On-Site Support
All of our support plans include the basic monitoring of your systems. You then have a choice of whether you need just phone & helpdesk support or on-site coverage as well. Whatever you need, we have a support package to suit!
How We Work
To enable us to deliver exactly what you need, we follow our tried and tested approach which is fast and efficient:
Initial Call
We start with a quick call initially to find out more about what you need, whether that's supporting an immediate requirement or ongoing.
Meeting (optional)
If required, we can arrange a meeting (in-person or virtually) to run through more details and recommendations relating to your initial enquiry.
Quotation
Once we understand your requirements, we'll provide a quote/proposal dependent on the situation. This could be for a fixed-price project or a monthly support arrangement.
Commencement (with our Peace of Mind Guarantee)
We know how tricky it can be picking a new support provider, so we’ve taken away the risk by including a 3 month money-back guarantee on all of our support contracts.
If we need to tweak any details we can work that through with you and once you have confirmed your acceptance, we will begin the work.
See what we can do...
Whatever you need, let's talk it through and provide you with some options to consider:
We're based in Bracknell (Berkshire), supporting clients across the UK.
Office 240, Access Business Centre, Willoughby Road, Bracknell, RG12 8FB
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Who We Support
Over the years we’ve worked with numerous clients across a wide range of industry sectors, supporting various aspects of their IT requirements.
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