Each morning, we automatically check:

• That your nightly backup is complete
• That your anti-virus system is up to date
• That your systems have enough free disk space
• Your hard disk and memory health

If anything fails, we’re alerted and we get it fixed – often before you know there’s been a problem.

This is a business-grade antivirus system, which is centrally monitored by our staff. If a machine gets a virus, we’ll be alerted and can get it cleaned up quickly. By using cloud-based technology, our system ensures your computer's virus system is never outdated so you are always protected against the latest emerging threats.

We support all of the workstations, laptops and servers in your company. We’ll also help you with mobile phones and tablets connecting to company resources. Not only that, we also cover the infrastructure around them – such as routers, network switches, software applications and your wireless network. This enables you to call us knowing all your computer-related problems will be covered.

In addition to the morning ‘Daily Check’, we monitor your servers and workstations on a 24/7 basis, meaning we get near instant alerts if crucial services fail on your server or if problems arise on your workstations. If an issue does arise, our team is notified and can respond quickly to get you back up and running.

To keep you informed, we send you weekly reports on the health of your network and systems. These reports illustrate any issues that may have arisen during the week, and show you when they were resolved.

All of our support plans include the basic monitoring of your systems. You then have a choice of whether you need just phone & helpdesk support or on-site coverage as well. Whatever you need, we have a support package to suit!