Things you should consider when switching MSP

Values and Personality

Every business has its core values, and MSPs are no different. It's essential to find an MSP whose values and personality align with your own. A mismatch in values can lead to misunderstandings and a lack of synergy. Take the time to understand the MSP's culture and ensure it complements your business ethos.

Experience and Reputation

Experience and reputation are key indicators of an MSP's reliability and expertise. Look for customer reviews, ask for references, and seek feedback from others in your industry who have worked with the MSP. Enquire about the types of projects they typically handle and their past accomplishments. A well-established MSP with a proven track record is more likely to meet your expectations.

Growth Goals

If your business aims to grow with the help of technology, your MSP should share that vision. A forward-thinking MSP will provide a clear roadmap to achieve your growth objectives. Ensure they have the expertise and resources to support your expansion plans and can offer innovative solutions to drive your business forward.

Defining Success

Success means different things to different businesses. It's crucial to be on the same page with your MSP about what success looks like. Clearly define your goals and expectations, and ensure the MSP understands and agrees with them. This alignment will prevent frustration and ensure a productive partnership.

Proactivity and Support Model

Gone are the days of the break/fix IT model. A good MSP is proactive, monitoring and addressing issues before they become significant problems. Ensure the MSP has a robust support model that minimises downtime and quickly resolves any issues that arise. Proactive support can save your business time and money in the long run.

Contracts and KPIs

Before entering into an agreement with an MSP, it's essential to understand the terms of the contract. The agreement should clearly outline the services provided, pricing, and key performance indicators (KPIs) that will be used to measure success. Having a well-defined contract ensures transparency and sets clear expectations for both parties.

Choosing the right MSP is a critical decision that can significantly impact your business's success. You can download our printable checklist here to use when comparing MSP options in order to maximise the possibility of a successful partnership.