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What is included in Managed IT Services?

Tom Dugdale-Shutts • November 6, 2024

When it comes to managed IT services, businesses often wonder what exactly is included in these packages. This blog details what is included in our 1-Fix Support Packages.

Comprehensive IT Support

Managed IT services provide businesses with a wide range of support options to meet their unique needs. At 1-Fix, our packages are designed to offer everything from basic IT support to complete IT management. Here are some of the key features included in our packages:

Unlimited Remote IT Support: Our team is available to assist you with any IT issues remotely, ensuring that your business operations continue without interruption.
Proactive Monitoring and Maintenance: We provide fixed-price proactive monitoring of all your devices, identifying and resolving potential issues before they become major problems.
Endpoint Security: Our packages include advanced security measures such as antivirus, EDR technology, and 24x7x365 Security Operations Centre to protect your network and devices from cyber threats.
Data Backup and Recovery: We ensure your data is secure with regular backups of your email, SharePoint, and other critical data. Our IT Complete plan even includes local and cloud backup for servers.
IT Strategy and Consultancy: We offer regular IT client review and strategy calls to discuss your business needs and provide guidance on your IT setup and future plans.

Tailored Packages to Meet Your Needs

At 1-Fix, we understand that every business is different, which is why we offer three distinct packages to cater to various requirements:

IT Essentials: This package includes unlimited remote IT support, access to our 1-Fix Portal, endpoint security, and regular data backups. It's perfect for businesses looking for essential IT support at an affordable price.
IT Control: In addition to the features of the IT Essentials package, IT Control offers quarterly IT strategy calls, live service dashboards, security awareness training, and on-site time. This package is ideal for businesses that need more comprehensive support and enhanced security measures.
IT Complete: Our top-tier package includes all the features of IT Control, plus unlimited on-site time, Cyber Essentials Plus consultancy, and 1-Fix Data Protection for local and cloud backup of servers. IT Complete is designed for businesses that require the highest level of IT support and security.

"It's a pleasure dealing with 1-Fix, they are very responsive to our requests, and have helped us enhance our IT infrastructure. Helpdesk tickets are efficiently dealt with, and our end-users are regularly updated with progress. 1-Fix keep us informed of new and relevant technologies. We also have regular and useful account management review catch-ups. Their recent security events have also been really informative. Keep up the excellent work! " Mark Price, Reading Buses

Discover Our Pricing

If you're interested in learning more about our Managed IT Support Packages and pricing, we invite you to download our comprehensive packages & pricing guide here. This guide provides detailed information on our services and pricing, helping you make an informed decision.

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