Day In The Life Of Our Client Manager, Lee

Ever wondered what I get up to at 1-Fix? Take a read below to find out...

BUT FIRST OF ALL… COFFEE!!!

Admin tasks

The first action of the day is to do a quick sweep of my emails and Teams to see if anything pressing has come through overnight.

I then check in with the rest of the management team to run through any upcoming meetings I have with clients or any feedback from the previous days meetings.

Most mornings I have an internal meeting with Jess regarding accounts queries or marketing direction, and then sometimes I have a meeting with Janet on potential clients and how I can assist her.

Building the bridge between customer and technicians

I work closely with Ben T on a daily basis. Together we discuss client projects, liaise with clients, assess their needs, and plan any technical projects.

On the majority of days, I meet with our clients for their review meetings where we go through the client’s business needs as this can often change over time. We discuss upcoming technical advances and 1-fix support offerings.

I bridge the gap between technical side of the business to the client, explaining or advising our clients on a “how this can effect or benefit your business “level.

“She has been the perfect bridge between the IT technicians and our staff team, to interpret the terminology and ensure changeovers have been as seamless as possible. Lee is always upbeat and professional with a 'can do' attitude”

Building relationships with our clients

One of the most rewarding parts of my role is gaining the trust and confidence of my clients and helping them through projects. I help take the pressure off them and create an environment where their needs are understood and are always at the forefront of what I do.

“When we ask for something, it is done without fuss or bother and we know that we can rely on you implicitly. The sense of confidence that you help to engender in us is outstanding.”

A large part of my day can be raising quotes for clients via client requests or project planning/review meetings. I try to find the clients the best options with the client’s budgets in mind. I have regularly given our charity clients advice and suggestions on where they can save due to their not-for-profit status.

“Berkshire Youth have worked with 1-Fix for several years now and Lee has been our main contact, 1-Fix have been realistic and forward thinking, within the budget of a small charity”

Other 'bits and bobs' tasks

I have also got other smaller parts of my job (as we all do) whether it be setting up new customers on our accounts or service desk system, dealing with queries or sending out invoices.

I try to catch-up with Craig as much as possible to discuss 1-fix business strategies and planning.

Since Covid-19 I have worked more from home than in the office but still like to go in a couple of days a week to catch-up with the team and see how everyone is doing.

If you would like to schedule a meeting with myself on how we can help save your business money, get in touch by emailing: info@1-fix.com